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Shipping & Returns Information

Free Shipping Promotion

"Free-shipping" refers to standard shipping; express delivery and second day charges are extra. Our free shipping offers are available to the lower 48, continental U.S. states only, not available on orders to Hawaii, Alaska, Canada, Mexico or other international destinations.

Basic Delivery Information

We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find free shipping on all fountain products!

Estimated shipping and delivery times are displayed on each of our product pages. After credit approval and shipment, delivery can take up to 7 business days depending on where you live. Our free shipping offer applies only to shipments made to the 48 continental U.S. states.

Out of Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.

Shipping and Processing Charges - Basic Ground

We ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and Fed Ex SmartPost with final delivery by the U.S Postal Service. Shipping and processing charges for all items are based on the item size, weight, delivery destination, or other factors.

Freight Curbside Delivery

Some heavy and/or oversized items will be shipped by Freight Curbside Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. Freight Curbside Delivery covers delivery to your curbside only. Please note that extra charges may apply to remote areas and for complicated deliveries.

Overnight or 2nd, 3rd Day Express Delivery

Express delivery is available on some orders for an additional charge. To learn if your order can be express shipped, please contact customer service at customerservice@decorativeindoorfountains.com. If you're a member of our Professionals program, call 1-800-304-8120. We will notify you of the additional costs before your order is shipped.

Post Office boxes

We're sorry, but at this time we are unable to ship to any PO Box address.

Delivery to APO and FPO Addresses

We are happy to make APO and FPO deliveries for you.

When ordering online, you will see a message that indicates that your delivery destination lies outside our normal shipping zones. Once you have submitted your order, we will contact you with a shipping quote for you to approve.

Please note, when ordering by credit card your card you will not be charged for your items until you approve the shipping costs. All APO and FPO deliveries must be sent by USPS.

Canadian Orders

Canadian orders paid for by credit card will be billed in US dollars. Payment made by check must be in US funds payable by a US bank. Note that some merchandise is not available for shipment to Canada, including but not limited to, oversized items, and some custom-made items.

Canadian order totals do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges. Canadian customers are responsible in full for all such fees and charges. All returns, replacement orders, or orders sent in multiple shipments are subject to the same policy.

Be advised that your order tracking number will not be available for use for an estimated 3 to 4 days until your shipment passes through our Toronto shipping hub.

Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

International Orders

We require a $200 U.S. funds minimum order on all international orders. International orders must be paid by wire transfer with the exception of Hawaii, Alaska, Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.

Please note that all sales on international orders are final.

To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by e-mail with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via e-mail with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

To contact us directly for a quote, please email customerservice@decorativeindoorfountains.com.

Shipping charges for deliveries outside of the continental U.S. will be quoted via e-mail within 2 business days of your order or request. Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

Select special order product may be modified for different world regions. There is an additional fee for this service, and additional delivery time is required. Please contact customer service for details.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of Arizona, California, Colorado, Nevada, Texas and Washington.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 1 403-720-6424.

Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

Cancellations are not guaranteed until you receive an e-mail confirming cancellation.

Damaged Merchandise

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.

If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call Customer Service at 1 403-720-6424.

Tracking Your Order

Use our Check Your Order Status page to track the status of your order.

Enter the order number that was sent in your order confirmation e-mail and click the search button to view your information. Please note that oversized and heavy items must be sent by a freight shipping company. Please allow twenty-four business day hours from the time your order was submitted for the status to begin updating.

You can also track your order via the carrier's shipping tracking system. Your shipping confirmation e-mail will contain a shipping tracking number for your use. Again, please note that it may take up to twenty-four hours from the time an item is shipped to the time information is available for viewing on the carrier's website.

If you have any questions please email us at customerservice@decorativeindoorfountains.com

Not Getting Your Items?

When trying to estimate when a package will be delivered, you should consider the following:

Credit card approval must be received prior to processing. 
Ground delivery only occurs during business hours, Monday - Friday excluding holidays.

If you have concerns about your order, please contact Customer Service at customerservice@decorativeindoorfountains.com.

Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 60 days of receiving it. Absolutely no returns will be made after 60 days. Please inspect all products upon receipt. To return a purchase, please follow the directions below. Our Customer Service email is customerservice@decorativeindoorfountains.com.

  1. Returns of Online Purchases
  2. International Customers

Returns of Online Purchases

You may return any online purchase to us within 60 days of receiving it. Please note that sales of clearance items are final.

Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.

To ensure that your return is processed accurately and promptly, please email us first at customerservice@decorativeindoorfountains.com.

A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.

*Please note that returns made without a Return Merchandise Authorization will not be accepted.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.

Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund less a for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.


Feng Shui Product Returns

You may return any products ordered from us within 15 days you receive your package. However, A 25% restocking fee will be applied to all returns including drop ship orders and wholesale orders. All shipping costs including drop ship orders and wholesale orders are non-refundable. In addition, if we offer you free shipping, we will charge back the shipping cost once your subtotal is less than $85.00 after return. If you have questions, please contact us for assistance.

All undelivered packages (unclaimed packages) will be taken as returned packages - We will refund 75% of items' value. All shipping costs including drop ship orders and wholesale orders are non-refundable. In addition, we will charge back the shipping cost if we offer free shipping.

If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.


International Customers


Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.