Your Satisfaction is Guaranteed!
We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 60 days of receiving it. Absolutely no returns will be made after 60 days. Please inspect all products upon receipt. To return a purchase, please follow the directions below. Our Customer Service email is email@example.com.
- Returns of Online Purchases
- International Customers
Returns of Online Purchases
You may return any online purchase to us within 60 days of receiving it. Please note that sales of clearance items are final.
Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.
To ensure that your return is processed accurately and promptly, please email us first at firstname.lastname@example.org.
A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.
*Please note that returns made without a Return Merchandise Authorization will not be accepted.
Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.
Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.
Once the product is received at our warehouse in good condition we will issue a refund less a for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.
Feng Shui Product Returns
You may return any products ordered from us within 15 days you receive your package. However, A 25% restocking fee will be applied to all returns including drop ship orders and wholesale orders. All shipping costs including drop ship orders and wholesale orders are non-refundable. In addition, if we offer you free shipping, we will charge back the shipping cost once your subtotal is less than $85.00 after return. If you have questions, please contact us for assistance.
All undelivered packages (unclaimed packages) will be taken as returned packages - We will refund 75% of items' value. All shipping costs including drop ship orders and wholesale orders are non-refundable. In addition, we will charge back the shipping cost if we offer free shipping.
If you have misplaced the Returns form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.
Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.